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Shipping & Returns

Shipping Information:

We ship every day from Lexington, KY. We have a 99.8% on-time fill rate.

  • Orders placed before 3:30 pm EST will ship the same day.
  • Orders placed during the evening will ship the next business day.
  • PLEASE CONTACT US IF YOU HAVE A SPECIAL REQUIREMENT or urgent need- We're here to help!

When will I get my stuff?

  • Packages less than 1 lb. usually ship via USPS First Class Mail (2-3 days)
  • Packages between 1-3 lbs. usually ship via USPS Priority Mail (1-3 days)
  • Packages of 5 lbs or more usually ship FedEx Ground or UPS ground(1-4 days)
  • Our Fedex Ground Shipping Time Chart:
Ground Delivery Chart

How much does it cost to ship my order?

Shipping is calculated based on combined package weight for your entire order. To calculate the exact shipping cost for your order, add your items to the cart, and proceed to checkout. A shipping cost calculator is displayed there.

Warranty Information

All Products are initially covered by a 30 day (from date of ship) no-hassle money back return.

In addition to the no-hassle return period, all items are covered by a 1-year repair or replacement warranty unless otherwise specifically stated. Many items are covered by extended warranties as stated in the product description. Check an items description for availability of a 90 day, 1 year, or lifetime warranty.

Wear items or consumable items such as lamp bulbs are not covered by this warranty.

Easy return policy

Non-Defective item returns:

  • For non-defective returns, simply log on to your account, sellect MY ACCOUNT > COMPLETED ORDERS and you may RETURN ITEMS from a completed order. You will receive an automated return authorization with instructions.
  • If no account was created, Contact Us and we will supply return instructions.
  • Refunds will be issued via the original payment method, typically within 24 hours of receipt of the product in good condition.
  • No restocking charge will be assesed for products returned in good condition.

Defective items:

  • For defective returns, simply log on to your account, sellect MY ACCOUNT > COMPLETED ORDERS and you may RETURN ITEMS from a completed order. You will receive an automated return authorization with instructions.
  • If no account was created, Contact Us and we will supply return instructions.
  • We will issue a prepaid return label for items found defective within the 30-day return period.
  • Refunds will be issued via the original payment method typically within 24 hours of receipt of the product, or a replacement items will be shipped, your choice.

Privacy

TCG Floral LLC is committed to protecting the privacy of our customers. We do not sell, rent, or loan any personally identifiable information regarding out customers. If our written privacy policy does not answer all your questions, please feel free to Contact Us.